Refund & Cancellation Policy

Last updated: August 2, 2026

This policy explains refunds and cancellations for purchases made from Bithereum007, operated by Country Trips LLC (Texas, USA). Payments are processed by Stripe. If anything about a charge looks wrong, please contact us first at support@bithereum007.com — we resolve almost everything faster than a bank dispute.

1. Digital goods — Unlimited-Hearts Pass

• 7-day refund if unused. You may request a full refund within 7 days of purchase provided the pass has not been used — that is, the unlimited-hearts benefit has not yet been applied to your gameplay.
• After use or after 7 days. Once the pass has been used, or after the 7-day window, it is non-refundable, because the benefit has already been delivered.
• No auto-renewal. The pass is a one-time prepaid purchase, not a subscription. Nothing recurring is charged, so there is nothing to cancel — you simply choose whether to buy again when it expires.
• Something went wrong? If a pass was charged but the benefit never activated, we will fix it or refund it in full, regardless of the 7-day window.

2. Physical goods — vending (when available)

• Food and drink items dispensed from a vending machine cannot be returned once dispensed, for health and safety reasons.
• Failed dispense. If you are charged but the machine does not dispense your item, you are entitled to a full refund or a replacement. Contact us with the machine location and the approximate time of the charge.

3. How to request a refund

Email support@bithereum007.com from the email on your account and include:

• The email address on your Bithereum007 account;
• The approximate date and amount of the charge;
• A short note on what happened.

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

4. Contact

Country Trips LLC (Bithereum007)
Texas, USA
Email: support@bithereum007.com